Joseph Doran
Cary, NC | jobs@joedoran.co
Quality &
Operations Excellence Executive
A
quality and operations excellence executive with a long record of results driving
strong quality and production support performance by expertly leading engineering
quality, testing, compliance and security initiatives for the education,
security, logistics publishing and technology sectors. Focused on the engineering
lifecycle and software testing strategies to improve the quality of cloud
applications. Excel at motivating and training global teams to meet company
objectives. Experience creating a quality department from scratch to optimizing
and scaling existing test teams for rapid growth.
Core Competencies
● Complex Global Project Management
● Translating
Requirements into Solutions
● Agile
Process Coaching
● Multi-Departmental Leadership
● Executive Communication
● Continuous Improvement
● Global Team Recruitment /
Development
● Software Product
Lifecycle Management
● Metrics
● Quality / Compliance Best
Practices
● Risk Analysis & Mitigation
● Crisis Management
Professional Experience
Bottomline
Technologies | Morrisville, NC 2014
- Present
Senior Manager, Quality Assurance and Production Support
A financial services company
selling payment automation, security and legal products with 1,800 employees
generating over $400 million in revenue. Responsible for a global cross-functional
team of more than 40 from QA and development providing quality delivery of SaaS
based payment and cash management solutions with over $200 billion in transactions.
· Program quality management of multiple cross business unit
application development projects to ensure customer solution delivery to the
cloud or on premise within budget and on time in a highly matrixed organization.
· Communication with executives to give insight and ensure alignment
with overall quality initiatives.
· 3X increase in automation test cases in the regression suite
covering 70% of all functional areas achieved by applying a clear strategy that
prioritized, communicated and supported the cases for the team.
· Produced on-time and high-quality delivery through planning,
scheduling and executing testing strategy for multiple simultaneous projects
while resolving escalations around environment readiness and high defect counts.
·
2X increase in team resources secured by leveraging a strategic
engineering partner in Eastern Europe to provide quality resources at a
cost-effective rate.
· 23+% expansion in story points delivered in each sprint by
implementing agile development practices including continuous integration with
unit test coverage and frequent functional automation runs leading to high
quality builds.
· 50% reduction in critical escalations realized by adding product
enhancements that enabled operations to effectively handle customer issues
without having to escalate to development teams, leading to better customer
service scores.
· Reduction of escaped defects into production by 31% by
implementing risk management process and working across groups to ensure the
proper mitigations were implemented during the application lifecycle to reduce
escaped defects.
Pearson | Baltimore,
MD 2012
- 2014
Quality Assurance Manager
A provider of educational products generating $5
billion in revenue. Managed five employees and multiple off-shore vendors that
performed quality testing on Java, HTML, and .Net web-based applications and
services.
· 100% of on time and on
budget project delivery accomplished by using FTE and SOW contract resources to
ensure that applications met agreed to quality metrics prior to deployment.
· 100% consistency across organization and high standard of
performance verified through the implementation of a quality as a service enterprise
model for a business unit and by installing enterprise best practices in the
team.
· 67% increase in quality
department resources obtained leading to 100% on time and high quality delivery
of all projects by executing a comprehensive strategic resource plan.
Agora | Baltimore,
MD 2010
- 2012
Quality Assurance Manager
A publishing services company with a global
staff of 800. Created a quality department from scratch including developing processes,
tools and resources. Directed four employees to quality test on web-based
applications.
· 100% automated test
coverage of critical e-commerce order flows realized by implementing a Selenium
automation framework using the Ruby language and generating test scripts to
cover the order platform.
· Mitigated operational
risks at the lowest marginal cost by focusing on testing the riskiest portions
of the application.
· Improved relationships
with affiliated company representing more than 8% of the total revenue by
conducting in-person visits to answer questions and solicit feedback for desired
product improvements.
· 27+% reduction in
release cycle time achieved by securing a 265% budget increase with a business
case for a software quality department that influenced funding access,
producing a high-contribution organization.
United Parcel Service | Timonium, MD 2008
- 2010
Senior Quality Assurance Analyst
A transportation and logistics company producing
$58 billion in revenues. Performed in-depth analysis of business / functional
requirements and design specifications for Windows based client / server
applications.
· 80% reduction in level
three application support calls recorded by identifying the root causes of
common production problems and routing to development to remedy.
Prometric | Baltimore, MD 2006
- 2008
Senior Quality Test Engineer
A computer based testing firm. Led a team that
ensured the completion of testing according to project specifications.
· Saved expenses and drove
operational efficiency through on time delivery of releases for the computer-based
testing product utilizing globally distributed resources.
Gemalto (formerly SafeNet) | Belcamp, MD 2005
- 2006
Senior Quality Test Engineer
A provider of security solutions generating $3 billion
in revenues. Developed test plans and schedules for testing Java client /
server applications and hardware device certification.
· Verified product
security by enforcing compliance with US and international standards through rigorous
testing of network security appliances related to device hardening and encryption
strength.
· Contributed to the US
team takeover of development and technology support by participating in
knowledge transfer and intellectual property processes during the post-merger delivery
and acquisition of Australian security firm.
Prometric | Baltimore, MD 2004
- 2005
Data Recovery Technician
Recovered exam data from remote workstations and
servers. Created tools to automate the recovery of data and database queries to
quickly discover missing data.
· 71% reduction in delayed
or lost candidate exam scores realized by implementing a new product solution
that identified delayed scores allowing the support teams to rapidly recover
lost data.
PPS Info Systems | Towson, MD 2004
Quality Assurance (Contractor)
Contracted to work on quality assurance testing
of an educational
operating system (EOS) web based application.
· Prepared test cases from
requirements to confirm that the delivered software product met specifications and
functionally performed before deployment.
United Parcel Service | Timonium, MD 2001-
2004
Quality Assurance Analyst (intern)
Handled the quality assurance testing of the
WorldShip software application.
· Enabled faster customs
clearance and prevented transit delays by automating the testing process used to
generate the international shipping labels and ensure compliance prior to
launching new shipping services.
Education
and Professional Development
Bachelor of Science in
Computer Science, Towson
University
Certified Scrum Master - Scrum Alliance
Society of Information Management - Member of RTP chapter
Triangle Information Systems Quality Assurance - Member
Society of Information Management - Member of RTP chapter
Triangle Information Systems Quality Assurance - Member
Technology Addendum
Languages: Java, Python, Perl, Ruby, C++, .Net, HTML, XML, PHP,
Javascript, CSS, React.js, Node,js
Database: Oracle 11g/12c, Microsoft SQL, mySQL, PostgreSQL
Source Control: Stash, SVN, Git, FishEye, Crucible
Build/Deploy: Jenkins, Junit, TestNG, Capistrano, Puppet
Application Server: Weblogic, Apache, Tomcat
Messaging: JMS, ActiveMQ, WebSphere MQ
Automation Tools: Selenium, SOAPUI, ReadyAPI, HP Quick Test Pro (QTP)
Performance Tools: HP LoadRunner, NEOLoad, JMeter
ALM: Jira, HP Quality Center (QC), Test Rail, Zephyr, CA Agile Central
Business Intelligence: JasperSoft, OBIEE
Security Tools: Black Duck, AppScan
Mobile: iOS, Android
No comments:
Post a Comment